There are no standard passenger services running today - The next service will be on Wednesday 27th May 2020 using the Green Timetable 2020

IMPORTANT UPDATE - 

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UPDATE 11 MAY 2020

Firstly, we would like to thank you for your patience and understanding during these very uncertain times. In these unprecedented circumstances, the health and safety of our customers, Volunteers and all those employed by East Lancashire Railway is our foremost priority. Therefore, following the most recent government guidance, it is we deep regret we have to announce the continued suspension of all services into June.

Below listed are events we have re-dated, suspended and cancelled.

We appreciate the uncertainty our customers are facing during the current global outbreak and we want to thank you once again for your continued patience and support, we are doing our utmost to resolve matters as swiftly as possible.

Martin McCann

Passenger & Customer Services Manager

The following services have been re-dated.

11 - 12 July Day Out With Thomas, this has unfortunately had to be postponed, the next Day Out With Thomas event is slated to take place 29 - 31 August 2020

8th / 9th / 10th May Flying Scotsman - moved to 18th / 19th / 20th September

8th / 9th / 10th May Highland Afternoon Tea – moved to 18th /19th/20th September

8th / 9th Flying Scotsman Evening Dining Services – 18th / 19th September

Customers on the above services have been automatically transferred to the new dates. All start / departure times will remain the same. New tickets will be dispatched in due course there is no need to contact us if the dates are satisfactory to you.

Customers who are unable to attend on these dates can choose from the following options:

  • Transfer to another Service
  • Have your order turned into a voucher for the full amount of your order , this will be valid for 12 months
  • A full refund, refunds will take approximately 28 days to process from date of contact.

All other June services on list below are suspended:

Dining With Distinction Products

Footplate (Drive a Train Experiences)

Rail Ale Trail

Photography Experiences

Children’s Adventure Days

The 1940’s event is now officially cancelled and will return 29 - 31 May 2021.

The Caledonian Breakfast services that formed part of the Flying Scotsman Weekend in both May and September have been cancelled for both Months.

Passengers on suspended and cancelled services can choose from the following options:

  • Transfer to another Service
  • Have your order turned into a voucher for the full amount of your order , this will be valid for 12 months
  • A full refund, refunds will take approximately 28 days to process from date of contact.

We are asking our customers to go that extra step and take up the officer of a refund to a voucher. This will assist the ELR with the cash flow challenge it now faces, any help you can give with this will be greatly appreciated.

All customers will be contacted via email in due course however if you wish to speak to somebody regarding the above please call 0333 320 2830 and select option 1. Please note that due to a high volume of calls anticipated we would advise emailing in the first instance.

Lines are open Monday – Sunday 09.00 - 18.00

Or you can email us on enquiries@eastlancsrailway.co.uk or Info@quaytickets.com

For more information and to support East Lancs Railway, visit www.eastlancsrailway.org.uk, or follow the railway on Facebook and Twitter.

DONATE HERE

Mike Kelly, Chairman of East Lancs Railway

FREQUENTLY ASKED QUESTIONS

If you need more information, please contact enquiries@eastlancrailway.co.uk.

  • Is the railway open?

Following the government announcement that all leisure venues must close to prevent the spread of Covid-19, the East Lancashire Railway and all its pubs, cafes and other station facilities closed to the public on Saturday 21st March and will remain closed until at least the 30th May 2020.

The decision to suspend operations was not an easy one, but we are following Government guidance and we will continue to follow the latest advice and take appropriate action.

We are continually reviewing our plans with the safety, security and wellbeing of customers, volunteers and our employees our number one priority.

  • How will I know if events are cancelled or postponed?

The railway is closed until at least the 30th May 2020. If an event you have booked is postponed or cancelled, anyone who has booked a ticket will be contacted directly by our Passenger Services Department by email or phone to inform them of the changes.

  • Will events be rearranged?

Where possible any events will be rearranged for a later date, please visit the event pages on the website for more details and announcements on new dates.

  • If I’ve already booked a ticket will I get a refund?

Visitors whose events have been postponed will have the option to transfer their booking to the new date or claim a full refund. They will be contacted directly to arrange this.

If an event is cancelled, visitors who have already booked a ticket will be contacted directly to arrange a refund.

We would ask everyone to consider rearranging their booking where possible, or in the event of a cancellation not taking up the offer of a refund, and instead see the payment as a donation to help secure the future of ELR.

  • When will ELR reopen?

The railway is closed until at least the 30th May 2020, but due to the current uncertainty this could be extended.

We will continue to follow Government advice and update plans as and when we know more.

Please go to our website and social media pages for all up to date news on events and services.

  • How can you support ELR while it’s closed?

As of yet, the Government has not offered any kind of monetary aid or support to charitable organisations. Therefore the amount the railway is set to lose over the coming weeks could threaten the continued existence of the ELR. That is why we need your support to survive.

We would ask all customers with bookings to rearrange, or if this isn’t possible, consider not taking up a refund and viewing the payment as a donation to help secure the future of the railway.

We have also set up a fundraising page where all your kind donations (however big or small) will be vital to help to keep the railway and the story of the region’s industrious past going well into the future, allowing us to try to maintain our current level of service and standard of events once the current crisis is over.

DONATE HERE

Our FAQ's are also available to download below.

To download…

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The East Lancashire Light Railway Company Limited registered in England and Wales. Registered office: Bolton Street Station, Bolton Street, Bury, Lancashire, BL9 0EY Registered number: 02023981