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  • 04 April 2020

    May Update - 11 May 2020

    Important Notice

    UPDATE 11 MAY 2020

    Firstly, we would like to thank you for your patience and understanding during these very uncertain times. In these unprecedented circumstances, the health and safety of our customers, Volunteers and all those employed by East Lancashire Railway is our foremost priority. Therefore, following the most recent government guidance, it is we deep regret we have to announce the continued suspension of all services into June.

    Below listed are events we have re-dated, suspended and cancelled.

    We appreciate the uncertainty our customers are facing during the current global outbreak and we want to thank you once again for your continued patience and support, we are doing our utmost to resolve matters as swiftly as possible.

    Martin McCann

    Passenger & Customer Services Manager

    The following services have been re-dated.

    11 - 12 July Day Out With Thomas, this has unfortunately had to be postponed, the next Day Out With Thomas event is slated to take place 29 - 31 August 2020

    8th / 9th / 10th May Flying Scotsman - moved to 18th / 19th / 20th September

    8th / 9th / 10th May Highland Afternoon Tea – moved to 18th /19th/20th September

    8th / 9th Flying Scotsman Evening Dining Services – 18th / 19th September

    Customers on the above services have been automatically transferred to the new dates. All start / departure times will remain the same. New tickets will be dispatched in due course there is no need to contact us if the dates are satisfactory to you.

    Customers who are unable to attend on these dates can choose from the following options:

    Transfer to another Service
    Have your order turned into a voucher for the full amount of your order , this will be valid for 12 months
    A full refund, refunds will take approximately 28 days to process from date of contact.
    All other June services on list below are suspended:

    Dining With Distinction Products

    Footplate (Drive a Train Experiences)

    Rail Ale Trail

    Photography Experiences

    Children’s Adventure Days

    The 1940’s event is now officially cancelled and will return 29 - 31 May 2021.

    The Caledonian Breakfast services that formed part of the Flying Scotsman Weekend in both May and September have been cancelled for both Months.

    Passengers on suspended and cancelled services can choose from the following options:

    Transfer to another Service
    Have your order turned into a voucher for the full amount of your order , this will be valid for 12 months
    A full refund, refunds will take approximately 28 days to process from date of contact.
    We are asking our customers to go that extra step and take up the officer of a refund to a voucher. This will assist the ELR with the cash flow challenge it now faces, any help you can give with this will be greatly appreciated.

    All customers will be contacted via email in due course however if you wish to speak to somebody regarding the above please call 0333 320 2830 and select option 1. Please note that due to a high volume of calls anticipated we would advise emailing in the first instance.

    Lines are open Monday – Sunday 09.00 - 18.00

    Or you can email us on enquiries@eastlancsrailway.co.uk or Info@quaytickets.com

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The East Lancashire Light Railway Company Limited registered in England and Wales. Registered office: Bolton Street Station, Bolton Street, Bury, Lancashire, BL9 0EY Registered number: 02023981