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Pubs Manager

Based in the heart of Bury, the East Lancashire Railway (ELR) is a lovingly restored heritage railway which is the third largest, standard gauge heritage railway in the UK with over 200,000 visitors annually.

To support the Railway and to enhance our visitor experience, we own and run two pubs, Trackside located at Bury Bolton Street Station and Buffer Stops in Rawtenstall. Both free houses offer a range of fine real ales and award-winning ciders, in addition to serving traditional food sourced locally wherever possible. The combined turnover of both pubs is in excess of £1.1m per annum, with all surpluses generated by the operation being ploughed back into the preservation of the railway for future generations to enjoy.

We’re looking to recruit an experienced Pubs Manager to work with our well-established hospitality team to deliver consistently high standards of customer service and quality beer in both pubs.

What will this role of Pubs Manager entail?

As the Pubs Manager, you’ll be responsible for the overall management of this key revenue generating area within the business. Supported by a dedicated team of employees and volunteers, including two Deputy Pub Managers, Pub Supervisors and Bar Team Members, you’ll be responsible for staff training and development, the presentation and customer experience of both venues, and for ensuring growth in sales and profits. Your duties will also include, although not be limited to:

  • Supervising the kitchen and food service
  • Being accountable for the management of cash and stock
  • Ensuring the security of the pub sites
  • Product development and supporting special events
  • Keyholder and licensee responsibilities
  • Leading and achieving maximum profitability

What will I need to be considered for this Pubs Manager vacancy?

  • Proven experience of managing a pub
  • Solid knowledge of the cask and real ale industry, with good cellar management experience
  • Proven leadership and team management skills
  • Be a personal license holder
  • Experience of EPOS Sales Systems and cashing up
  • First aid trained and have a level 2 food hygiene qualification

What will I receive in return?

As the Pubs Manager, you will be part of a passionate and close-knit team where you’ll have the opportunity to really make your mark and demonstrate your skills.

You’ll receive an attractive salary plus a range of additional benefits including plenty of social activities and railway-based perks such as a company pension scheme and free travel on East Lancashire Light Railway services.

Contract: Permanent, working 38 hours per week. Flexibility is required to work evenings, weekends and bank holidays in accordance with business demands.

Location: Bury & Rawtenstall (Lancashire)

All applications for this Pubs Manager vacancy are to be submitted online, and strictly no agency calls or agency CV submissions.

Click here to apply online

Head of Operations

Based in the heart of Bury, the East Lancashire Railway (ELR) is a lovingly restored heritage railway which journeys for twelve miles through picturesque scenery from Heywood in the East to Rawtenstall in the North. As one of the most popular visitor attractions in Greater Manchester, the railway welcomes over 200,000 visitors a year with well-equipped stations complete with cafés, pubs, gift shops and a Transport Museum and plenty of things to see and do around the line.

ELR is seeking a Head of Operations to play a key role within its Operations Department, which consists of the Steam Operations, Diesel Operations, Signal Operations, Officers, Guards, Ticket Inspectors, Stations and Booking Offices.

As the Head of Operations you will assist the General Manager with the delivery of safety and operational objectives, taking the lead on the development of strategic and operational plans. Your duties will include, although not be limited to:

  • Leading the efficient operation of the ELR train service in accordance with timetable, resource plan and business objectives
  • Developing and managing ELR and departmental budgets, and managing budgets in accordance with financial objectives
  • Reviewing and amending core health, safety, quality, environmental and operational policies and procedures
  • Improving levels of customer satisfaction, working with the Passenger Services Team to review customer feedback and recording operational performance
  • Liaising with the Safety Team to ensure risk assessments are in place, establishing and maintaining safe operating standards and methods of working
  • Creating a positive culture among ELR operational staff including volunteers

What will I need in order to be considered for this Head of Operations vacancy?

  • Proven leadership experience gained within rail operations, including extensive Health and Safety management
  • Superb people management, communication and interpersonal skills with the ability to influence key players
  • Strong organisational and decision-making skills
  • Proven experience of implementing new processes and initiatives and managing projects
  • Strong problem-solving skills with the initiative to evaluate, make suggestions and generate new ideas to improve working methods and performance levels

What will I receive in return?

As the Head of Operations, you will be part of a passionate and close-knit team where you’ll have the opportunity to really make your mark and demonstrate your skills. You’ll receive an attractive salary plus a range of additional benefits including plenty of social activities and railway-based perks such as a company pension scheme and free travel on East Lancashire Light Railway services.

Contract: Permanent, 38 hours per week. You will be required to work occasional evenings and at least two weekends per month, with flexibility required to meet business needs.

Location: Bury (Lancashire)

All applications for this Head of Operations vacancy are to be submitted online, and strictly no agency calls or agency CV submissions.

Click here to apply online

Diesel Traction Maintenance Technician (Rolling Stock)

Based in the heart of Bury, the East Lancashire Railway is a lovingly restored heritage railway which journeys for twelve miles through picturesque scenery from Heywood in the East to Rawtenstall in the North. As one of the most popular visitor attractions in Greater Manchester, the railway welcomes over 200,000 visitors a year with well-equipped stations complete with cafés, pubs, gift shops and a Transport Museum and plenty of things to see and do around the line.

What will this role of Diesel Traction Maintenance Technician entail?

As a Diesel Traction Maintenance Technician, you’ll assist with the maintenance, repair and restoration of diesel locomotives. Your duties will include, although not be limited to:

  • Carrying out planned maintenance and overhaul on diesel traction units
  • Servicing and preparing locomotives and multiple units for service, using bespoke job cards as guides to the work required and completing safety critical documentation
  • Undertaking general stripping down of components, cleaning up parts, repairing / replacing and the re-assembly process and testing of components

What will I need to be considered for this Diesel Traction Maintenance Technician vacancy?

  • Proven experience as a Maintenance Technician, with a good understanding of diesel traction / rolling stock
  • Ability to examine and diagnose faults, failures and safety related defects, whilst working to tight timescales and deadlines
  • A good team player, with the ability to work autonomously using own initiative

Although not essential, fault diagnosis knowledge of mechanical, pneumatic brake systems would be highly advantageous for this role.

Contract: Permanent, full time contract, working 38 hours per week, 8am to 4:30pm. Occasional weekend work will be required.

Location: Bury (Lancashire)

Click here to apply online

All applications for this Maintenance Technician vacancy are to be submitted online, and strictly no agency calls or agency CV submissions.

Station Master – Ramsbottom

Applications are invited for the role of Station Master at Ramsbottom Station.

The purpose of this volunteer role is to manage the station to deliver a high level of customer service, while complying with all safety, operational and financial control procedures. The Station Master will lead their team of platform and booking office staff, promoting a positive image for the station and the railway and acting as a point of contact for the local community. They would be expected to attend the station regularly and ensure cover is available on all running days and special events.

The postholder will also be expected to take part in Stations Department management team meetings.

We are looking for someone with a positive ‘can-do’ attitude, great customer service skills, and experience of working on the East Lancashire Railway, preferably in a supervisory role.

Assistant Station Master – Ramsbottom

In addition to the Station master role, we are inviting expressions of interest in the role of Assistant Station Master from suitably qualified volunteers. The postholder would assist the Station Master and may be required to deputise for them in their absence, to ensure coverage on all running days and special events.

If you are interested and would like to know more about either role, please contact peter.eccles@eastlancsrailway.co.uk for a full Role Description and details of the application process.

The closing date for receipt of applications will be Sunday July 21st, with the intention to interview in the last week of July and appoint in August.

P-Way – PERSON IN CHARGE (Volunteer)

ELRs P-Way Supervisor is looking for a PERSON IN CHARGE to support the team. Support will involve planning, scheduling, rostering and supervising. The role is specifically required on Saturday’s but mid-week support would also be helpful.

Person Specification

Ideally, the Person In Charge will have proven organisational and interpersonal skills with experience of working with volunteers and managing relationships. An Engineering/Mechanical background is advantageous but not essential as the main requirement for this role is project management. Safety critical information regarding projects will be provided to the Person In Charge by the P-Way Supervisor.

The post holder is required to have a valid UK driving license, a trailer license is preferable but training will be provided if necessary.

Responsibilities

  • Working with the P-Way Supervisor to plan and schedule work for the coming Saturday
  • Rostering Saturday volunteers
  • Being present on Saturdays to:
    • Assign tasks/morning team briefing
    • Ensure equipment available
    • Ensure clear written instruction available
    • Follow up with team on progress throughout the day
    • Monitor team and ensure tasks are undertaken safely at all times
    • Respond to team requests/requirements as necessary
    • Ensure equipment is locked away at the end of the day
    • Prepare written updates for handover to the P-Way Supervisor on Monday

These responsibilities may evolve if the successful candidate wishes to grow the role. The post holder can take on some tasks themselves should they wish to do so. ELR will fully support any training that the post holder and ELR may identify as necessary.

How to apply:

To apply, please send your CV and covering letter to StaffLiaisonOfficer@eastlancsrailway.co.uk

Retail Supervisor (Volunteer) - Part-time/Flexible

We are looking for an experienced Retail Supervisor to join our dedicated volunteer workforce and contribute to the development and success of our retail establishments, here at the East Lancs Railway. We are an award-winning heritage railway and family attraction, with a head office based in Bury.

There is huge scope for the development of our retail outlets, across our 12 mile line, encompassing the popular towns of Rawtenstall, Ramsbottom, Bury and Heywood, and we are looking for someone with passion and enthusiasm to join the team and help to take our retail offering to the next level.

What will you do?

Working closely with the Sales and Events Manager, you will manage stock levels, receive deliveries, price and display items and design eye-catching window displays to entice customers into our Shops.

You will work with our team, leading by example using your previous retail experience and demonstrating a very high standard of service.

You will assist in the production of rotas by collecting staff availability and ensure that the shops are fully staffed during appropriate times, in line with our timetables; and that the set up and close down of our pop-up shops is staffed and supported. You will also ensure that all opening and closing, and cash handling procedures are followed and adhered to in line with policy.

In addition, you will look for ways to deliver sales in a creative and commercially minded way, thinking specifically about our special events calendar and maximising those opportunities.

Who are we looking for?

We are looking for a person with experience in retail, ideally within a supervisory role. Someone who can take the lead and be creative in their approach to motivating a team. We are also looking for someone who can lead by example and encourage others to deliver a high level of service.

If you have at least 2 years’ experience working in a retail role, with experience in cash handling, visual merchandising and stock control and ordering we would love to hear from you.

Please note this is a voluntary role, we would anticipate it being the equivalent to part time hours, but one some occasions there may be the requirement to work more/less hours some weeks than others given the nature of our operating calendar. To that end, flexibility is essential.

What can you expect?

You will be joining a volunteer workforce with over 700 working members, who are dedicated to making a contribution to the preservation of the railway and to the enjoyment of families and customers who attend. In addition to working in an environment where you can display your skills an experience you will become part of our railway family and enjoy social activities and additional railway based perks!
If this sounds like an opportunity that excites you, and you have some or all of the skills and experience mentioned above, please do get in touch by emailing your CV and a cover letter to Sophie.Mendoza@eastlancsrailway.co.uk

We regret that due to the number of applications we will not be able to reply to each one directly to provide specific application feedback. However, if you are shortlisted for interview we will be in touch as soon as possible.

Director of Customer Services (Volunteer)

The successful promotion and development of customer care facilities and customer experiences has been an important aspect of making the East Lancashire Railway one of the North West’s most popular leisure and heritage destinations, attracting around 200,000 visitors annually. To keep a sharp focus on improving the customer experience the ELR Board have created this post to champion customer services.

The Director of Customer Services, working alongside the Passenger Services and Commercial Department, is responsible for this crucial area of activity. Whilst effective oversight in the role will be key to delivering on the ELR’s business objectives, the post holder will also be required to maintain a relationship with Chairman, General Manager and those ‘front-line’ colleagues that promote customer care to ensure that they can successfully deliver the day-to-day management of this new department.

If you have he skill, experience and time to represent and champion customer services and would like to know more, and receive a copy of the job description, please contact Mike Kelly, Chair of ELLRCo.

E-mail to chair@eastlancsrailway.co.uk

Infrastructure Director (Volunteer)

The maintenance of the East Lancashire Railway’s infrastructure is a safety critical function ensuring all operational aspects of running trains are safe at all times.

The Infrastructure Director, working with Signalling and Permanent Way Heads of Service, is responsible for this crucial infrastructure. Whilst effective oversight in the role will be key to delivering on the ELR’s business objectives, the post holder will be also required to maintain a relationship with the Chairman, General Manager and those ‘front-line’ colleagues that promote autonomy and entrustment of authority to successfully deliver the day-to-day management of this new department.

If you have the skill, experience and time to represent and support our front-line P Way and Signalling teams and would like to know more, and receive a copy of the job description, please contact Mike Kelly, Chair of ELLRCo.

E-mail to chair@eastlancsrailway.co.uk

Buffet Department Volunteer

The East Lancashire Railway is looking for friendly, outgoing volunteers to assist in staffing our Buffets, both on the Platform and on the trains themselves. Duties will include serving the public in the buffets alone or as part of a team, keeping the buffets well stocked and tidy and generally assisting the buffet manager in the completion of their duties.

This position is voluntary and the railway is grateful for any time you can dedicate to the role. Training can be provided and no experience is necessary.

If you are interested in becoming part of the buffet team please contact us on juliegrayson1958@outlook.com for more information.

This position is ongoing.

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© The East Lancashire Railway 2014 - 2019. All rights reserved.
The East Lancashire Light Railway Company Limited registered in England and Wales. Registered office: Bolton Street Station, Bolton Street, Bury, Lancashire, BL9 0EY Registered number: 02023981