PASSENGER SERVICES MANAGER
The award winning East Lancashire Railway now enjoys the accolade as one of the top tourist attractions in the North West of England and is currently the 3rd largest paid attraction in Greater Manchester, entertaining over 164,000 visitors a year at our heritage railway. This is expected to rise in 2016 to over 180,000 visitors and is staffed by over 700 working volunteers providing the vast majority of front line services, with a small core paid staff team. Turnover in 2015 was £3.3million and is expected to rise to £4 million for this year.
A vacancy has arisen within the organisation for a Passenger Services Manager who will lead the delivery of excellent front line services for information and bookings provisions for our customers.
As the Passenger Services Manager your skills and qualifications
will ideally include:
- Good understanding of the principles of customer service and the measures that are used to achieve high levels of customer satisfaction.
- Strong organisational skills.
- Be an effective networker.
- Be computer literate and proficient at using fundamental IT systems (Microsoft Office Suite, email, internet, etc.).
- Ability to establish systems and processes to enable the smooth coordination of activities.
- Demonstrable experience in a public facing role
- Experience of working with volunteers.
- Excellent communicator both verbal and written.
- Be a team player.
- Ability to build effective working relationships at all levels both within and outside the organisation.
There are excellent terms and conditions associated with the role, the salary is circa £21,000 per annum and the role will be full time (38 hours per week) including some weekend and flexible working over the period of the year, reflecting the nature of the business.
Are you the right person for the role and up for a challenge? Have you the experience and knowledge that fits the list of skills? If so, please contact:
Andy Morris, General Manager, East Lancashire Light Railway Co. Ltd, Bolton Street Station, Bolton Street, Bury, Lancashire BL9 0EY or email on firstname.lastname@example.org for details and an application form.
Closing date for applications Friday 28th October 2016
BUFFER STOPS BAR - BAR STAFF
The award-winning Buffer Stops Bar, based at Rawtenstall Station, is looking to expand their team and is seeking Bar Staff to work weekday and weekend shifts on both afternoons and evenings.
If you have a friendly and welcoming manner, enjoy working in a customer service role and you're over 18 years of age, you could be an ideal candidate.
There is more than one position available. No experience is necessary as full training will be given to the right candidate.
There is no closing date, suitable candidates not selected will have their details held on file should they wish to be considered in the future.
To apply to be a member of Bar Staff, please contact Nick Hewitt by email at email@example.com.
BUFFER STOPS BAR - GLASS COLLECTOR
The award-winning Buffer Stops Bar, based at Rawtenstall Station, is looking to expand their team and is seeking a Glass Collector to work evenings as required.
Duties will include clearing tables in a timely manner, washing glasses and returning them to shelves ready for use, getting stock from the store to maintain full shelves and assisting the bar staff with end of night cleaning.
If you are conscientious and have an eye for detail then you could be the very person we're looking for!
To apply for the role of Glass Collector, please contact Nick Hewitt by email at firstname.lastname@example.org.