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Director of Customer Services (Volunteer)

The successful promotion and development of customer care facilities and customer experiences has been an important aspect of making the East Lancashire Railway one of the North West’s most popular leisure and heritage destinations, attracting around 200,000 visitors annually. To keep a sharp focus on improving the customer experience the ELR Board have created this post to champion customer services.

The Director of Customer Services, working alongside the Passenger Services and Commercial Department, is responsible for this crucial area of activity. Whilst effective oversight in the role will be key to delivering on the ELR’s business objectives, the post holder will also be required to maintain a relationship with Chairman, General Manager and those ‘front-line’ colleagues that promote customer care to ensure that they can successfully deliver the day-to-day management of this new department.

If you have he skill, experience and time to represent and champion customer services and would like to know more, and receive a copy of the job description, please contact Mike Kelly, Chair of ELLRCo.

E-mail to chair@eastlancsrailway.co.uk

Infrastructure Director (Volunteer)

The maintenance of the East Lancashire Railway’s infrastructure is a safety critical function ensuring all operational aspects of running trains are safe at all times.

The Infrastructure Director, working with Signalling and Permanent Way Heads of Service, is responsible for this crucial infrastructure. Whilst effective oversight in the role will be key to delivering on the ELR’s business objectives, the post holder will be also required to maintain a relationship with the Chairman, General Manager and those ‘front-line’ colleagues that promote autonomy and entrustment of authority to successfully deliver the day-to-day management of this new department.

If you have the skill, experience and time to represent and support our front-line P Way and Signalling teams and would like to know more, and receive a copy of the job description, please contact Mike Kelly, Chair of ELLRCo.

E-mail to chair@eastlancsrailway.co.uk

Carriage & Wagon Engineering Manager

Following a re-structure to the Traction & Rolling Stock Department a vacancy has arisen for the position of Carriage & Wagon Engineering Manager. We are looking for a dynamic and driven individual to lead a well-motivated and skilled team to oversee maintenance, overhaul and restoration of the railway’s coaching stock and wagon fleet.

Some of the Key Requirements of this post are as follows:

Operational Fleet

  • To ensure all running fleet vehicles are properly maintained to ELR 123, safe and fit for purpose. Ensuring all documentation and maintenance records are kept up to date and kept in auditable state.
  • To ensure all maintenance work is correctly planned and deferred work is attended to in a timely manner.
  • To ensure safe systems of work are employed by all members of staff and develop a firm culture of working as safely and efficiently as possible.
  • To ensure staff undertaking safety critical work are assessed on a regular basis and records of competence training and review are kept for each team member.
  • To develop and encourage volunteers to become involved and provide adequate and robust training for new staff.
  • To ensure all running fleet maintenance is kept within guidelines of departmental budget.
  • To develop 7-day coverage for Carriage & Wagon duty fitter/team leader to enable volunteer staff at weekend to become involved with vehicle repair and restoration projects.
  • To ensure all aspects of Carriage and Wagon Maintenance is incorporated into existing or new procedures.

Restoration / Overhaul

  • To plan and execute all restoration, heavy repair and overhaul projects in accordance with agreed plans and objectives and ensure all aspects of work undertaken is completed as per ELR’s overhaul policy for rolling stock.
  • To ensure where possible vehicle heavy repair and overhaul projects are kept within agreed budgets and timescales.
  • To ensure all work completed is properly recorded and auditable and all overhaul work is carried out to planned scope of work.
  • To ensure all necessary NDT Mandatory testing is completed on axles and detailed wheel and bearing exams are completed and recorded
  • To ensure before re-entry in to service the vehicle is correctly weighed using calibrated equipment and records of axle weights is recorded.
  • Statutory component overhauls – Ensure components such as door locks, buckeyes, brake equipment, bogies and wheelsets are overhauled to specified criteria from within organisation or external contractors. Where external contractors are used these must be audited to ensure they are competent to do the work and are using correct materials for the tasks they are undertaking.
  • To give guidance to privately owned groups carrying out restoration or overhaul of vehicles to ensure all relevant aspects of the process are catered for, completed and documented.

The closing date for applications for this position is Friday 28th September 2018

The salary is negotiable depending on experience. Hours are nominally 38 hours per week and holiday entitlement is 28 days including Statutory Holidays.

Full job description is available on request.

If you think this job is for you and you can aid the railway and the Carriage & Wagon department to meet its objectives, then we will be pleased to hear from you. Please send a CV to Lee Kenny by email to lee.kenny@eastlancsrailway.co.uk

Carriage & Wagon Restoration Fitter

Following a re-structure to the Traction & Rolling Stock Department a vacancy has arisen for the position of Carriage & Wagon Restoration Team Fitter. We are looking for a dynamic and driven individual to become a member of our Carriage & Wagon team to aid with restoration works on our large fleet of coaching stock.

Some of the Key Requirements for the post are as follows:

  • At least 5 years’ experience working within a team carrying out repairs, rebuilding works on British Rail Mark 1 coaches or working in similar background.
  • To be able to assess and report vehicle condition, ensuring safety of the vehicle and users is paramount.
  • Recognised apprenticeship or appropriate vocational training, NVQ level 3 or similar. 
  • Must have knowledge of internal and external structures of coaching stock. Experience in fitment of internal wooden mouldings, trim and panelling.
  • To carry out bogie repairs, overhaul of brake equipment and bogie repair and overhaul.
  • Experience of fitting of BR Standard door locks and striker plates to vehicles and correct setting up of such. (Not essential – training can be given)
  • To assist with training of staff and volunteers with new skills to enable them to work more effectively as a team.
  • Joinery, welding and plumbing and pipework skills would advantageous.

The closing date for applications for this position is Friday 28th September 2018.

The salary is £20.7K per annum. Hours are nominally 38 hours per week and holiday entitlement is 28 days including Statutory Holidays.

Full job description is available on request.

If you think this job is for you and you can aid the railway and the Carriage & Wagon department to meet its objectives, then we will be pleased to hear from you. Please send a CV to Lee Kenny by email to lee.kenny@eastlancsrailway.co.uk

Dining Train Staff

The Role:

To provide a friendly and efficient service within the bar, dispensing orders accurately, with courtesy to the standard required according to legislation.

Objectives:

  • To report for duty on time and in the correct uniform
  • To ensure that the bar area is kept clean at all times
  • Follow rigidly and observe all hygiene regulations
  • Ensure the accuracy of all floats by checking them and reporting irregularities
  • You are responsible for the efficient dispensing and servicing of drinks and food if required
  • To carry out Customer Relations Policy
  • To communicate our services and facilities to guests as required
  • To deal with any customer complaints in a professional manner and to notify management of these
  • To ensure that the guests’ needs and requirements are met
  • To ensure a high standard of personal hygiene and grooming
  • To ensure that all reasonable care is taken for the health and safety of yourself, other employees, guests and other persons on the premises
  • To attend a safety course supplied by the East Lancashire Railway
  • To observe all safety procedures and rules
  • To report and where possible take action on incidents of accidents or damage
  • To attend all training courses as notified to you by management
  • To carry out any other duties as may be notified to you by management
  • To ensure that all fire routes are kept clear at all times
  • To be aware and comply with company policy regarding: Fire, Health & Safety, Hygiene, Food Hygiene, Customer Care & Security
  • To read, understand and comply with your responsibilities as defined in the Health & Safety Statement and Staff Handbook

Occasional Duties:

  • To attend meeting/training sessions as required
  • To carry out any other reasonable request made by Management
  • During peak times it may be necessary to work in other similar related departments ie events, food service, bar work etc

All applicants need to note that this role is on a Casual Basis and will be Zero Hours. You will also be required to work a mixture of weekends and weekdays as per the needs of the business.

Click here to apply online

Commercial Assistant

As a Commercial Assistant you will be part of our front of house team ensuring that high levels of customer service are maintained whilst working as part of the Service Delivery Team.

You will be willing to work within the following teams, but not limited to, Catering, Events, Functions and on-board trains as a Steward for Cream Tea’s or even on board our Dining Train.

Within each department you could work as a Catering Assistant, Birthday Party Host or event Support some of our many events, including Weddings – being flexible and able to undertake any role is an obvious advantage as we are looking for an all-rounder, someone willing to go that extra mile and is always able to have a smile their face. Experience isn’t necessary, but it helps if you have a background in some, if not all, in the areas mentioned above

All applicants need to note that this role is on a Casual Basis and will be Zero Hours. You will also be required to work a mixture of weekends and weekdays as per the needs of the business.

Click here to apply online

There is no closing date for this role and applications will be reviewed on an ongoing basis.

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The East Lancashire Light Railway Company Limited registered in England and Wales. Registered office: Bolton Street Station, Bolton Street, Bury, Lancashire, BL9 0EY Registered number: 02023981