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Current Vacancies

The East Lancashire Railway is constantly on the lookout for talented people to help it to keep this vital spark of British Heritage alight. Do you have what it takes to be a part of our family? See which positions are available below.

Diesel Traction Fitter

The East Lancashire Railway is looking for a Diesel Traction Fitter to join the Traction and Rolling Stock Department. The job will involve carrying out safety critical examinations, performing routine maintenance and other duties.

Salary per annum: £22,468

Reports to: Primary (Head of Traction & Rolling Stock Engineering) Secondary (T&RS Admin Manager) Tertiary (T&RS Director)

Position Term: Full Time (38 hrs per week) / 6 Month Probationary period

Holiday entitlement: 28 days per annum inclusive of Statutory Bank Holidays

Benefits: ATOC Travel Pass giving reduced fares on National Rail Travel (After 6 months), Company pension scheme.

Candidate Requirements

Previous experience of working on diesel traction units and diesel engines, mechanical drive equipment, pneumatic and hydraulic systems.
NVQ Level 2 in mechanical engineering or equivalent preferred.
Experience of working to timescales and requirements and able to follow written instructions, read and understand basic system schematics.
Experience of working on Heritage Rail vehicles would be preferred, but not essential as training can be given.

General Responsibilities and Duties

The diesel fitter is required to undertake safety critical examinations on diesel traction units prior to entry into service, carry out routine maintenance on Company owned diesel traction and plant as per instructions provided.

This may include contract repairs to privately owned vehicles based on site or brought here for work to be undertaken.

Should a suitable candidate demonstrate a good aptitude to this role, and effectively carry out the duties as described below, there is a possibility of advancement to a supervisory role.

Specific Duties

To ensure diesel traction units are fit for service and details are recorded on examination forms provided, carry out any repairs required to ensure continued suitability for service. The candidate may require additional training and assessment prior to being given authority to sign off vehicles for service.
To log mileages and defects on the Company’s asset management system (HOPS)
To prepare air reservoirs for inspection by the Companies external examiner to ensure they are fit for further service under pressure systems regulations.
To notify Head of T&RS of any safety of the line concerns or any other issues that may impede the integrity of the traction unit to operate in a safe manner.
To check and monitor supplies of lubricants and coolants and to notify T&RS Admin Manager when we need to re-order.
Act on own initiative in the absence of Primary Manager and in conjunction and approval of Secondary Manager (and or his/her deputies) in accordance with the laid down requirements and prevailing workload.
Will be prepared to work in any other department as instructed to suit the needs of the business by reasonable request of the management. Some weekend working will be required to ensure we have engineering coverage for special events.

Special Duties

Adopt a safe working attitude and acquire a full knowledge of, and compliance with, relevant parts of the Rule Book, Safety Management System, Emergency Procedures and other company and departmental procedures.
Take reasonable care for the Health, Safety and Welfare of yourself and of other persons who may be affected by your acts or omissions.
Do not intentionally or recklessly interfere with or misuse anything provided in the interests of Health, Safety or Welfare.
Ensure compliance with all relevant legislation, including the Health & Safety at Work etc. Act 1974, the Railways and Other Guided Transport Systems (Safety) Regulations 2006 and the Disability Discrimination Act 1995 so far as they apply to you and/or those you are responsible for.
Occasionally and/or when instructed to attend and take part in departmental meetings at the bequest of a Departmental Manager or Director.

Closing Date for Applications: Friday 7^th October 2021 @ 17:00 hrs

Email applications and CV to: lee.kenny@eastlancsrailway.co.uk, we will send a conformation email to indicate receipt of your interest.

Download the Job Description here.

Passenger and Customer Services Assistant

The East Lancashire Railway is looking for a Customer Service Assistant who can solve problems on the go, is able to work on their own initiative and can make sure that everyone who gets in touch feels awesome about the experience.

It is very important to us that our customers feel valued and appreciated. If you feel like you have a show stopping positive personality and are motivated by delivering outstanding service to customers, you might be just what we’re looking for.

Pay Grade: Dependent upon experience

Position Term: Full time, 30 hours per week

Person Specification:

Qualifications:

Essential GCSE: English Language & GCSE Mathematics (Grades A-C) / Grade 5-9

Preferred: National Vocational Qualification in Travel & Tourism, Experience of working within a Heritage Railway Customer Service environment.

The ideal candidate:

Will be a good communicator who can use their skills to inform and assist customers and effectively liaise with other ELR departments.
Will have good listening and problem-solving skills.
Will be able to deal with difficult situations with confidence, patience, politeness and diplomacy.
Will be able to motivate and supervise a team of customer focused staff.
Will be a creative thinker with the ability to come up with fresh ideas to improve customer service standards.
Will be able to work well under pressure.
Will possess good organisational and planning skills.
Will have good personal presentation.
Will be committed to improving their customer service skills on an ongoing basis.

Job Purpose:

Delivering the highest standard of customer service.
To assist the Passenger & Customer Service Manager with the day-to-day management of the Passenger and Customer Service Department.
Developing and building relationships with our extensive group market portfolio.
Ensuring standards across all ELR stations (particularly those that are manned) are maintained and monitored.

Main accountabilities:

The post holder will perform a variety of functions to support the department: main accountabilities are detailed below but this list is not exhaustive.

Deputise for the Passenger & Customer Service Manager in their absence.
Assisting with the daily management of the Customer Service Functions.
Set-Up of new tickets or events on the ELR Website and Ticketing Portal.
Timely Response to customer queries received in person, via the website, social media or other channels.
Using on the job experience to expand FAQ info so that customer can “self-service”.
Sell tickets to customers from our booking offices (primarily Bury).
Staff and manage the Bury Station Information Desk.
Perform a weekly review of customer survey feedback, responding to customers as required.
Identify service improvement opportunities through analysis of customer surveys.
Travel on the ELR and visit stations to identify opportunities for improvement.
“Meeting and greeting” customers at stations and on platforms to understand their needs and ensure they are being met.
Supporting event delivery.
Reporting on progress.
Observing and coaching colleagues on what good customer service looks like.

Download the full job description here.

To apply please contact martin.mccann@eastlancsrailway.co.uk with a copy of your CV and covering letter outlining why you are the best person for the job.

Please note only applicants that have been selected for an interview will be contacted.

Closing Date : 31st October 2021

Person in Charge (Volunteer)

ELRs P-Way Supervisor is looking for a PERSON IN CHARGE to support the team. Support will involve planning, scheduling, rostering and supervising. The role is specifically required on Saturday’s but mid-week support would also be helpful.

Person Specification

Ideally, the Person In Charge will have proven organisational and interpersonal skills with experience of working with volunteers and managing relationships. An Engineering/Mechanical background is advantageous but not essential as the main requirement for this role is project management. Safety critical information regarding projects will be provided to the Person In Charge by the P-Way Supervisor.

The post holder is required to have a valid UK driving license, a trailer license is preferable but training will be provided if necessary.

Responsibilities

Working with the P-Way Supervisor to plan and schedule work for the coming Saturday
Rostering Saturday volunteers

Being present on Saturdays to:

Assign tasks/morning team briefing
Ensure equipment available
Ensure clear written instruction available
Follow up with team on progress throughout the day
Monitor team and ensure tasks are undertaken safely at all times
Respond to team requests/requirements as necessary
Ensure equipment is locked away at the end of the day
Prepare written updates for handover to the P-Way Supervisor on Monday

These responsibilities may evolve if the successful candidate wishes to grow the role. The post holder can take on some tasks themselves should they wish to do so. ELR will fully support any training that the post holder and ELR may identify as necessary.

How to apply:

To apply, please send your CV and covering letter to StaffLiaisonOfficer@eastlancsrailway.co.uk

Find out more about volunteering at the railway.

Buffet Department (Volunteer)

The East Lancashire Railway is looking for friendly, outgoing volunteers to assist in staffing our Buffets, both on the Platform and on the trains themselves. Duties will include serving the public in the buffets alone or as part of a team, keeping the buffets well stocked and tidy and generally assisting the buffet manager in the completion of their duties.

This position is voluntary and the railway is grateful for any time you can dedicate to the role. Training can be provided and no experience is necessary.

If you are interested in becoming part of the buffet team please contact us on julie.sindrey@eastlancsrailway.co.uk for more information.

This position is ongoing.

Find out more about volunteering at the railway.